We see the erosion of customer care in every sector. No one knows your name. No one makes eye contact. No one thanks you. Even doctors are practicing a completely different kind of medicine now. They have to see so many people to make the same money they used to that they’ve become more like mechanics. They forget your cancer is attached to a person. And Paypal forgets your fees are attached to people who are trying to make a living, or facilitate something good for other people. It makes sense doesn’t it? No one in their right mind would crap on poor kids at Christmas, unless they just weren’t paying attention.
Thank you, Helen Killer.
1 comments:
I heard about this through the Consumerist blog. Glad to hear that Regretsy won this battle.
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